Frequently asked questions

How does Noudeal.com works?

On Noudeal.com you will be able to browse through various activities nearby you happening today and the whole week. Select what you like and purchase the voucher with ease of just a few clicks. When you are at the venue and ready to claim your purchase, please show your voucher to the personnel at the venue for them to assist you.

Why register with Noudeal.com?

By registering with Noudeal.com you can benefit from various advantages such as:

  • Get the latest and best deals made available on our website.
  • Get access to full functionality of our website such as making a purchase, viewing   past purchases, modifying preferences and getting promotional advertising.
  • You will be able to get rewards points with each purchase which you will be able to redeem and enjoy more discounts for your future purchases.

Who is eligible to book with us?

Noudeal.com is the first and No.1 online marketplace made exclusively for the Mauritian citizens and Residents with working permit. The services, offers and packages offered on noudeal.com are special prices for the local only. You are required to show your mauritian ID or an occupational permit when redeeming your vouchers at the merchant’s place.

Where do I go if I need assistance?

You can email us directly or contact us through our website by clicking on the “talk to us” to leave your message! Our agents will assist you as soon as possible.

Is your payment system secured when paying online?

Yes. To help ensure that your shopping experience is safe, simple and secure Noudeal uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.

Do prices include Value added tax?

Yes. All our prices are VAT inclusive.

Can i make a booking directly in your office?

Our office address is at:  4th floor Shehnaz Tower, Louis Pasteur, Port-Louis. 

You are most welcome to come to our office and make the booking directly with one of our reservation agent.

Can I purchase a voucher as gift?

Yes! You can! We offer the option of ordering a gift voucher directly on the Noudeal.com website. You can choose a certain amount for any specific service or activity.

When will I be charged?

Charges will be made when your purchase has been confirmed. Please check your email for the confirmation of purchase.

Do I need my passport or ID or other documents when redeeming a deal?

Yes. You will be required to show your ID/passport as a proof. If you fail to do so, our partners might not redeem your deal and you will not be entitled to any refund. You will also need to bring your voucher as a proof of booking which will include details such as date of booking, service/activity description etc.

I want to cancel my voucher. Can I get a refund?

Yes, you can get a refund as long as you cancel your voucher before the cancellation deadline has expired. Please refer to our cancellation policy for more details.

What happens if i can’t redeem my voucher?

As long as you have not passed your cancellation deadline, you may cancel your booking without any further charge.

Please refer to our cancellation policy for any refund after the deadline. In case you are unable to redeem your voucher due to an emergency or the venue was unable to accommodate you, please contact our Customer service team for assistance or email us on info@noudeal.com.

What happens to an expired voucher?

All expired vouchers are voided automatically and are not eligible for refunds. Unfortunately, we are unable to extend the validity of vouchers as the vouchers have a fixed validity upon purchasing. It is also non-transferrable.

However, if a voucher expires because of an error from our end, or from a particular merchant, we will be happy to investigate and compensate accordingly.

What happens if i am not satisfied with my visit?

Please do write to us about your experience. We will review with our partners for their further improvements as we take customer feedback very seriously. Should there be no improvement, we will consider our partnerships with them. You can also write in about your positive experience as well. We love hearing from our customers.

How do I add my business to Noudeal.com?

You can send your company details to info@noudeal.com and our Business Development team will review your business and will be in contact for the next steps.

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