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PAYMENT, REFUND AND CANCELLATION POLICY
1.1 You are required to provide Noudeal.com with a valid and accepted payment method in order to access, use and purchase any services made available on the website. Noudeal.com allows payment to be made by 3D Secure Code credit card (verified by Visa, MasterCard Secure code, and American Express Safe key), bank transfer, and through internet banking directly to our account, details of which shall be provided to you once the order has been placed or booking made with Noudeal.com. We disclaim all liabilities associated with any charging fee that your bank might charge you for making an online payment. You shall be responsible for resolving any issues or disputes with your financial institution, credit/debit card issuer or such other providers of your selected payment method, as detailed above.
1.2 You hereby confirm that all the details provided to Noudeal.com which pertain to your selected payment method are true and correct. After placing an order or making a booking and confirming your purchase on the website, Noudeal.com shall process payment for the full amount stated as due on your account upon your logging out. Once the payment is processed and cleared, you shall receive an automated confirmatory email pertaining to the order placed or booking made, which shall be your redeemable Voucher. In case you do not receive the confirmatory email within 1 hour from the order placed or booking made, you should immediately contact our Customer Service Care department at email@example.com.
1.4 Noudeal.com is not liable to refund any credit card processing fees nor any other bank fees associated with the purchase made by a customer on the website, in the event of any cancellation request by the customer due to any reason whatsoever prior to any booking made with Noudeal.com. The customer will only receive the applicable refund calculated as per the following terms and conditions stated herein, after deducting the costs detailed below.
1.5 In the event you want to cancel your order or booking, Noudeal.com will refund you the appropriate amount as per the cancellation policy applicable. This policy sets out the circumstances in which Noudeal.com may provide refunds to our registered users in respect to a specific offer/deal.
1.6 All refunds will be processed in terms of Noudeal.com reward point upon your cancellation of any Voucher(s). However, if you wish for a cash refund, do write to us promptly within 24 hours to our email address: firstname.lastname@example.org. You are hereby informed that the terms and conditions will apply for cash refund including a processing fee of 10% and the refund process will take about 7
working days (this may be subject to your bank internal process) for the refund amount to be processed into your account.
1.7 Please note that Noudeal.com offers different order and booking options. For instance, for hotel packages, we provide booking for specific dates, based on the availability of the Merchant and for other products such as spa, activities, restaurant and related services, we provide an open Voucher with time validity. Noudeal.com wants to keep its cancellation policy as simple as possible in the interest of our Merchants and registered users.
1.8 In case of an open Voucher, where no reservation has been made on a specific date (all offers/deals included except for Hotel Packages), the following cancellation policy will apply:
(i) If a user cancels any order or booking made, within the next seven (7) days after purchase, s/he shall receive a full refund in form of Noudeal.com reward point, which s/he is entitled to claim and use for the next order placed or booking made with Noudeal.com.
(ii) If a user cancels any order or booking made after seven (7) to fifteen (15) days post purchase, a 10% cancellation fee shall apply and the remaining amount shall be refunded to the registered user within two (2) days in terms of Noudeal.com reward point, which s/he is entitled to claim and use for the next order placed or booking made with Noudeal.com.
(iii) If a user cancels any order or booking made, fifteen (15) days after purchase, there shall be no refund.
1.9 In case of any cancellation request pertaining to any offer/deal, where a reservation has been made on a specific date and time (all offers/deals included except for Hotel Packages), Noudeal.com shall not provide any refund to the relevant user. However, if the user decides to change the reservation dates and time, s/he is required to inform Noudeal.com (on email@example.com) and the relevant Merchant three (3) days prior to the reservation date. Noudeal.com accepts no liability for any charges or costs that may result. If the registered user fails to do so, Noudeal.com encourages the customer to gift the Voucher to another person (as a Gift Voucher), where possible and to notify us (on firstname.lastname@example.org) and the Merchant of same. You are hereby reminded that it is strictly prohibited to resell any offer/deal you purchased on Noudeal.com to a third party. The services made available to you on our website are meant for personal and non-commercial use only. We will not entertain any refund or cancellation request if you have missed your reservation date, and your Voucher will be forfeited.
1.10 Cancellation Policy for Hotel Packages: If you have any change or amendment to be done with regard to your booking name or dates, you are requested to contact us (on email@example.com)within two (2) days of the booking and we attempt do the necessary to the extent permitted and possible. You are hereby informed that our standard service fees shall apply over and above any additional charges by the Merchant. Please note that all changes regarding your reservation are subject to the availability and terms and conditions of the relevant offer/deal.
1.11 Notwithstanding the aforesaid, please note that no refund or cancellations is allowed upon confirmation of any booking with Noudeal.com.
NOTICE TO ALL USERS:
(i) Any Cancellation request will be effective when it is received by email and processed by our agent at firstname.lastname@example.org
(ii) The cancellation charges are calculated on the total amount paid by the user for the relevant product or service.
(iii) If you have booked a product or service and you decide to cancel the booking due to bad weather conditions, you are required to inform Noudeal.com (on email@example.com) or the Merchant to make another appointment. Please note that this policy can only be applied for outdoor activities and Vouchers whereby reservation has been made (not for Open Vouchers/Gift Vouchers). However, if the service is not affected by weather conditions and the customer still wants to cancel, the Voucher shall be forfeited.
(iv) In case a customer does not show up to an activity or service, Noudeal.com shall charge the customer with a 100% cancellation charge. Please note that if customers want to postpone their booking, they should do so three (3) days prior to the activity /service date.
(v) Please note that entrance tickets to Museums, national parks, Mauritius Aquarium, Botanical garden, Curious corner and tickets for special events, are non-refundable in all circumstances.
(vi) If a customer decides to transfer/ or gift their Voucher(s) to someone else as Gift Voucher(s), they should inform Noudeal.com as soon as possible so that we can make the necessary changes.
(vii) We may update these Terms at any time by posting an updated version. Unless stated otherwise, any revision or update takes effect immediately.